Need vehicles moved quickly, safely and professionally? Get in touch with us today
Need vehicles moved quickly, safely and professionally? Get in touch with us today
V5 Vehicle Logistics - Terms and Conditions
Effective Date: [July 31st 2025]
These Terms and Conditions govern the use of services provided by Onit Trading Ltd, trading as V5 Vehicle Logistics (referred to as "the Company", "we", "our", or "us"). By engaging in our services, you ("Customer", "you") agree to these terms.
1. Services Provided
• Collection and Delivery: We offer vehicle collection and delivery services for cars, vans, and other vehicles.• Storage Facilities: If requested, we provide storage services for vehicles, subject to availability and the terms herein.• Full Comprehensive Insurance: We provide full comprehensive insurance coverage for vehicles in our care during transportation and storage.
2. Customer Responsibilities
• Accuracy of Information: You are responsible for providing accurate details regarding the vehicle to be collected or delivered, including but not limited to the make, model, condition, and any specific instructions.• Vehicle Condition: You are responsible for ensuring the vehicle is in roadworthy condition unless otherwise agreed. Any vehicles that require specific handling (e.g., non-starting vehicles) must be disclosed beforehand.• Access and Location: You are responsible for ensuring that the pickup and delivery locations are accessible for our vehicles and drivers.
3. Payment Terms
• Payment for Services: Full payment is required upon booking or as otherwise agreed. Payment methods include [list available payment methods].• Late Payment: If payment is not received within [14] days of the due date, a late payment fee of [3] % may be applied.
4. Insurance and Liability
• Coverage: The Company provides comprehensive insurance coverage for vehicles during transportation and storage, which includes damage to or theft of the vehicle. Details of the insurance coverage can be provided upon request.• Liability Limitations: The Company’s liability is limited to the value of the vehicle as stated by the customer at the time of booking, subject to the terms of the insurance policy.• Exclusions: We are not liable for any damage or loss caused by circumstances outside our control (e.g., natural disasters, vandalism, or unforeseeable events).
5. Cancellations and Modifications
• Cancellations: If you wish to cancel a booking, notice must be given [24] hours before the scheduled pickup or delivery date for a full refund. Cancellations made after this period may incur a cancellation fee.• Modifications: Changes to a booking must be made at least [24] hours/days before the scheduled date.
6. Storage Terms
• Storage Fees: If storage services are required, the customer agrees to the applicable storage fees, which are detailed at the time of booking. Fees are payable monthly, and storage charges accrue from the time the vehicle is delivered for storage until it is removed.• Storage Duration: Vehicles will be stored for a maximum period of [30] days unless otherwise agreed. After this period, the Company reserves the right to dispose of the vehicle, sell it, or take other necessary actions.• Storage Conditions: The Company will take reasonable care to ensure the vehicle is stored securely, but is not liable for theft, damage, or deterioration that occurs during storage.
7. Vehicle Ownership and Title
• Proof of Ownership: You must provide proof of ownership or authorization to transport the vehicle. We will not transport vehicles if ownership cannot be verified.• Liens or Claims: You warrant that there are no existing liens, claims, or legal disputes related to the vehicle at the time of booking.
8. Force Majeure
• The Company will not be liable for any delays or failure to perform obligations due to events outside of our control, including but not limited to weather conditions, road closures, or civil unrest.
9. Indemnity
• You agree to indemnify and hold harmless the Company from any claims, damages, or liabilities arising from your breach of these terms or any unlawful conduct related to the vehicle being transported or stored.
10. Dispute Resolution
• In the event of any disputes arising under these Terms and Conditions, both parties agree to first attempt resolution through informal negotiations. If the matter cannot be resolved, both parties agree to submit the dispute to binding arbitration or mediation.
11. Governing Law
• These Terms and Conditions are governed by the laws of [England and Wales] and any disputes will be handled in the appropriate courts in [England and Wales].
12. Changes to Terms
• The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and the new terms will apply to any services booked after the update.
13. Contact Information
• If you have any questions or concerns about these Terms and Conditions, please contact us at:o Email: [office@onittrading.co.uk]o Phone: [0203 886 2851]or via our Website: www.v5vehiclelogistics.co.uk
Vehicle Movement Disclaimer
Website: www.V5vehiclelogistics.co.uk [The company: Onit Trading Ltd]
Introduction:
This document serves as a formal disclaimer for the movement of vehicles under [Onit Trading Ltd] (“the Company”), which provides vehicle transportation services. The vehicles being moved are typically driven on trade plates and covered by full comprehensive insurance as per the terms of the relevant insurance policy. This disclaimer outlines the key terms and conditions associated with our services.
Scope of Service:
1. Vehicle Movement: [Onit Trading Ltd] offers vehicle transportation services that include the movement of vehicles by road. All vehicles will be driven using valid trade plates issued under the Company’s license.2. Comprehensive Insurance: All vehicles moved by the Company will be covered under full comprehensive insurance for the duration of the transport. The insurance coverage will be in place to protect against damages to the vehicle and any third-party liability, as per the terms of the policy. However, clients are advised to verify that the insurance policy is valid and appropriate for the specific transportation needs.3. Driver and Vehicle Compliance: The vehicles used for transportation will be driven by qualified drivers, who are fully insured and licensed to operate vehicles on trade plates. The Company takes full responsibility for ensuring that all legal and regulatory requirements are met in relation to the movement of vehicles.
Limitation of Liability:
1. Vehicle Condition: The Company does not take responsibility for any pre-existing damage or mechanical issues with the vehicle before or after transportation, unless such damage occurs during the transportation process due to negligence or mishandling by the Company’s drivers.2. Insurance Claims: While the Company ensures the vehicle is covered under a comprehensive insurance policy, any claims for damage, loss, or theft should be directed to the insurance provider. The Company will assist in filing any necessary claims but does not assume responsibility for any delay, claim rejection, or financial liability related to the insurance process.3. Force Majeure: [Onit Trading Ltd] will not be held liable for any delays or damages caused by factors outside its control, including but not limited to accidents, weather conditions, road closures, or government-imposed restrictions.
Client Responsibilities:
1. Pre-Transport Vehicle Condition: It is the client’s responsibility to ensure that the vehicle is in a roadworthy condition before transportation. This includes ensuring that the vehicle is adequately fuelled, all necessary documents (e.g., registration, trade plate information) are available, and there are no hazards that could affect the safe movement of the vehicle.2. Accuracy of Information: Clients must provide accurate and complete information about the vehicle and its condition, including any special requirements or potential hazards, prior to the start of transport.
Indemnification:
The client agrees to indemnify, defend, and hold harmless [Onit Trading Ltd], its employees, contractors, and agents from any claims, damages, losses, liabilities, or expenses, including legal fees, arising from the client’s failure to meet their responsibilities as outlined above.
Acceptance of Terms:
By engaging in vehicle transportation services with [Onit Trading Ltd], the client agrees to the terms and conditions outlined in this disclaimer. This includes acknowledging that the Company’s liability is limited as described and that the client holds full responsibility for ensuring the vehicle's compliance and readiness for transport.
Governing Law:
This disclaimer shall be governed by and construed in accordance with the laws of [England and Wale], and any disputes arising from these terms will be resolved in the courts of [England and Wales].
1. Purpose
This policy outlines how disputes will be resolved between the company and customers in a fair and efficient manner regarding the collection, delivery, and insurance of vehicles. It is designed to prevent misunderstandings and ensure both parties are treated fairly.
2. Scope
This policy applies to all customers who use the company’s vehicle collection and delivery services, where the company uses trade plates for transit and provides comprehensive insurance coverage for vehicles.
3. Definitions
• Dispute: Any disagreement between the company and a customer related to vehicle collection, delivery, damage, or insurance claims.• Trade Plates: Plates used by the company for the purpose of delivering or collecting vehicles.• Full Comprehensive Insurance: Insurance coverage provided by the company during transport to cover damages, accidents, or theft of vehicles.
4. Dispute Triggers
Disputes may arise in the following situations:
• Condition of Vehicle on Delivery: Discrepancies between the condition of the vehicle at the time of collection and delivery.• Delivery Timeliness: Delays in collection or delivery outside of agreed time frames.• Damage or Loss: Damage to the vehicle or loss of property during transport.• Insurance Claims: Disagreements on the coverage or pay-out related to damages during transit.• Payment Issues: Disputes over pricing, invoicing, or late payments for services rendered.
5. Steps for Resolution
If a dispute arises, the following steps should be followed:
a. Initial Communication
• Customer Initiation: The customer must notify the company of any issues within 48 hours of delivery, preferably in writing (email or formal complaint).• Acknowledgment of Receipt: The company will acknowledge receipt of the dispute within 2 business days.
b. Investigation
• Vehicle Inspection: If the dispute is related to vehicle condition or damage, the company will inspect the vehicle, including taking photographs and detailed notes of the vehicle's condition.• Review of Documents: The company will review all relevant documents, including the vehicle collection report, delivery confirmation, and insurance coverage details.
c. Resolution
• Propose a Solution: Once the issue is reviewed, the company will propose a solution in writing to the customer. Possible resolutions may include:o Offering a full or partial refund (if appropriate).o Repairing the damage at no additional cost.o Offering an alternative form of compensation.
d. Dispute Escalation
• If the dispute cannot be resolved through standard communication and negotiations, it can be escalated to a senior manager or the designated dispute resolution officer within the company.
e. External Mediation
• If both parties are still in disagreement after escalation, the dispute may be referred to an external, neutral mediator or arbitrator, agreed upon by both parties. The mediator will work to resolve the dispute fairly and impartially.
6. Role of Insurance
• If the dispute involves damage to the vehicle or property during delivery, the company’s full comprehensive insurance will be assessed, and claims will be processed in accordance with the insurance policy. If applicable, the customer will be directed to the appropriate claim’s procedure.
7. Time frame for Resolution
• The company aims to resolve all disputes within 10 business days from the receipt of the complaint. However, more complex issues may take longer and will be communicated to the customer accordingly.
8. Customer Responsibilities
To help resolve disputes efficiently, customers must:
• Report any concerns or issues promptly.• Provide accurate and honest information regarding the condition of the vehicle before and after delivery.• Cooperate in any investigations, including allowing access to the vehicle for inspection when needed.
9. Legal Rights
• This policy does not affect the customer’s statutory rights under applicable consumer protection laws. If a dispute cannot be resolved through internal procedures, the customer has the right to pursue legal action.
10. Contact Information
For any dispute or query, customers can contact:
• Dispute Resolution Team: office@onittrading.co.uk: Phone Number: 0203 886 2851: Mailing Address: Onit Trading Ltd: 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ
11. Conclusion
This policy is designed to resolve disputes in a fair and transparent manner. Both the company and the customer are committed to addressing any issues promptly and amicably.
Onit Trading Ltd
Onit Trading Ltd 71-75 Shelton Street, London, United Kingdom. Company Reg: 159 1335